KACE Product Support

But if you really need the approver to make a change if you record the submitter ID and the approver ID, you can switch the submitter to be the approver at the point that approval is required. That way the approver in effect becomes the submitter so if the field rights are set to allow the submitter to update, then they can edit the ticket.

Once approved, you can then switch the ID’s back so the original submitter becomes the submitter once again.

This approach also means that approvers do not need to be ticket owners in the queue.