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Is there a way to add a K1000 Label to a computer based on a ticket category?

For example, a technician can open a ticket with the category of New PC Install and it will add a Label of NewInstall to that computer in the Inventory. 


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  • Not sure but what we do is use a custom smart label and use the created date as our key and anything created within a day gets a New System label and we have distribution targeting that label for software installations.

    select *, UNIX_TIMESTAMP(now()) - UNIX_TIMESTAMP(LAST_SYNC) as LAST_SYNC_TIME,
    UNIX_TIMESTAMP(MACHINE.LAST_SYNC) as LAST_SYNC_SECONDS
    from ORG1.MACHINE
    LEFT JOIN KBSYS.KUID_ORGANIZATION ON KUID_ORGANIZATION.KUID=MACHINE.KUID LEFT JOIN KBSYS.SMMP_CONNECTION ON SMMP_CONNECTION.KUID = MACHINE.KUID AND KUID_ORGANIZATION.ORGANIZATION_ID = 1
    where MACHINE.CREATED > DATE_SUB(CURRENT_DATE(),INTERVAL 1 DAY) - nshah 10 years ago

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