Software Deployment

I am packaging a complex app that has multiple MSIs
App Pre req is Oracle 10g
App has client side and server side installations. Currently I am working on the client side installation.

First three MSIs are Crystal report which installed without any error.
When I install Workbench.msi (this is the main app) it gives me an error :

1.Failed to install ISKernel Files
Make sure you have appropriate privileges on this machine.

I googled and found that the issue is related to ISScript.
Found one of the MSI property ISSCRIPT_ENGINE_VERSION = 11.50.0.42618
Downloaded ISScript11.msi from _http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q108322&sliceId=1 and installed the it.

This doesnt solve my problem as I get the same error.

Now, the story changes when I see the verbose log file. It says there is no issue with the ISScript engine version. I am summarizing what it says:


1: The InstallScript engine version currently installed on this machine is adequate.
1: Event 'E950410' is created
MSI (c) (C8!38) [07:09:50:410]: PROPERTY CHANGE: Adding ISStartupEvent property. Its value is 'E950410'.
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x80004005
1: {E7A14D55-E906-44D2-A00E-D069DA706EF2}
1: Extract supporting files
1: Failed to extract ISRT.dll, error is 2
1: Failed to extract _IsRes.dll, error is 2
1: Failed to extract _IsUser.dll, Ignore it.
1: ISMsiServerStartup Failure, Failed to Initialize script support, Error = 0x80010105
1: MsiServerStartup failed. Abort installation.
CustomAction ISStartup returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 7:09:50: ISStartup. Return value 3.
MSI (c) (C8:24) [07:09:50:996]: Doing action: SetupCompleteError
Action 7:09:50: SetupCompleteError.
Action start 7:09:50: SetupCompleteError.
MSI (c) (C8:24) [07:09:50:997]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SetupCompleteError'
Info 2898.For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Info 2898.For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set, of 16 pixels height.
Action 7:09:51: SetupCompleteError. Dialog created
MSI (c) (C8:D8) [07:09:51:011]: Note: 1: 2731 2: 0
MSI (c) (C8:28) [07:09:52:886]: Doing action: ISCleanUpFatalExit
Action 7:09:52: ISCleanUpFatalExit.
Action start 7:09:52: ISCleanUpFatalExit.
MSI (c) (C8:28) [07:09:52:886]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'ISCleanUpFatalExit'
MSI (c) (C8:D8) [07:09:52:889]: Invoking remote custom action. DLL: C:\Users\Admin\AppData\Local\Temp\MSI4D37.tmp, Entrypoint: CleanUp
Action ended 7:09:52: ISCleanUpFatalExit. Return value 1.
Action ended 7:09:52: SetupCompleteError. Return value 2.
Action ended 7:09:52: INSTALL. Return value 3.


Any help would be appreciated to determine the issue or somewhere I went wrong :(

Asked 12 years ago 5077 views