/build/static/layout/Breadcrumb_cap_w.png

K1000 6.0: My Computer Information.

Hello,

When users log into the kbox and view their information, it seems that the IP address they get is that of our default gateway. Since each of the machines come up with the same IP address, the actual machine information changes each time they log in. The IP address within the administrative console, however, are correct. Is there anything that would need to be changed within the settings to avoid the problem.



1 Comment   [ + ] Show comment
  • just tested ours and it reports the correct ip of the machine. I have the 6 client installed. - SMal.tmcc 9 years ago

Answers (1)

Posted by: jknox 9 years ago
Red Belt
0
You might be able to use a function called "Optional Ignore Client IP Setting" to get around this.

Settings>General Settings>Optional Ignore Client IP Setting

https://support.software.dell.com/k1000/kb/116521



Comments:
  • The IP address was in there from the beginning. This only happens when logging in as a normal user to the service desk. If I expand the summary, the IP address shows up, however, it is the address of some other device. The Title on top of the screen displays "Device "X" at IP Address "My Default Gateway IP Address." On the administrative console all the IP addresses show up just fine. - pregiec 9 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ