KACE Product Support Question
K1000 7.0 Inventory only updates when running Forced Check In
06/06/2017 1675 views
Essentially none of our k1000 agents are not checking in, This is a little over 2000 devices. We were running out of space and called quest and they assisted us in removing some old packages. Since this point none of our agents are able to check in anymore. We have checked our antivirus and this does not seem to be causing the issue.
The weird part is when I run a "runkbot 6 0" it checks in just fine and looks regular. When I run a forced inventory directly from the K1000 it doesnt seem to reach any of the assets.
I feel that it is some issue with the K1000 side of things but I cant figure out what it is since I can run a manual check in. Does a manual check in and a automatic check in use different ports?
Quest is telling us to completely upgrade the server which we will eventually but we want to try and get this issue sorted out.
our lowest agent is 6.4.180 and out highest agent is 7.0.763 and the K1000 server is Version: 7.0.121306. We have not turned on provisioning as of yet but we will once we get this sorted out. Literally none of the agents are doing out automatic checkin. They only work from a forced inventory on the actual client.
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