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KACE Product Support Question


K1000 Manually downloading and updating agent file using k1000_agents_7.1.62.kbin, update never gets past "Unpacking"

04/19/2017 2944 views
K1000 Manually downloading and updating agent file using k1000_agents_7.1.62.kbin, update never gets past "Unpacking"

The K1000 is currently being updated.
Most recent messages are at the top of this page.
Unpacking upgrade files. This page will refresh once the unpacking has completed.

Once the upgrade has completed, the K1000 will reboot. This page will stop refreshing at that time.
Once the reboot has completed, this page will automatically redirect you to the login page.

Please do not shutdown, reboot, or reset the K1000 until the update has completed.

[Wed Apr 19 12:52:21 CDT 2017] [kbin:apply] k1000_agents_7.1.62(1).kbin
[Wed Apr 19 12:52:21 CDT 2017] [kbin:signature] 10a50b12cd2584207829cdfc1f9627970b3f452e90aa0493072f4377c8fbb7e288f27818776373734cf04c12221cb4275f892ca3e86d1c45d1d668d60bd4f67b
[Wed Apr 19 12:39:02 CDT 2017] [kbin:apply] k1000_agents_7.1.62(1).kbin
[Wed Apr 19 12:39:00 CDT 2017] [kbin:signature] 10a50b12cd2584207829cdfc1f9627970b3f452e90aa0493072f4377c8fbb7e288f27818776373734cf04c12221cb4275f892ca3e86d1c45d1d668d60bd4f67b
[Wed Apr 19 11:04:47 CDT 2017] [kbin:apply] k1000_agents_7.1.62.kbin
[Wed Apr 19 11:04:45 CDT 2017] [kbin:signature] 10a50b12cd2584207829cdfc1f9627970b3f452e90aa0493072f4377c8fbb7e288f27818776373734cf04c12221cb4275f892ca3e86d1c45d1d668d60bd4f67b
[Wed Apr 19 10:38:40 CDT 2017] [kbin:apply] k1000_agents_7.1.62.kbin
[Wed Apr 19 10:38:39 CDT 2017] [kbin:signature] 10a50b12cd2584207829cdfc1f9627970b3f452e90aa0493072f4377c8fbb7e288f27818776373734cf04c12221cb4275f892ca3e86d1c45d1d668d60bd4f67b
[Wed Apr 19 10:31:32 CDT 2017] [kbin:apply] k1000_agents_7.1.62.kbin
[Wed Apr 19 10:31:30 CDT 2017] [kbin:signature] 10a50b12cd2584207829cdfc1f9627970b3f452e90aa0493072f4377c8fbb7e288f27818776373734cf04c12221cb4275f892ca3e86d1c45d1d668d60bd4f67b
[Wed Apr 19 10:24:58 CDT 2017] [notice] *** FinishUpgrade()
[Wed Apr 19 10:24:58 CDT 2017] [notice] K1000 Server Update 7.1.149 Complete.
4 Comments   [ + ] Show comments

Comments

  • upload the agent bundle under Settings | Provisioning | Agent update and not under System maintenance
  • Sadly, This did not work.It said this is not "a valid agent update bundle file" even though I downloaded it twice yesterday. Went back and downloaded it again today and "POOF!", it works. Very mysterious.
  • I had this same exact issue, Nico_K's solution worked for me. We were uploading the agent bundle in the wrong area.
  • THANK YOU!

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