K1000 sending notifications for portal submitted tickets but not email submitted tickets
our K1000 is set to send email notifications to our IT Techs when new tickets are created via email or in the portal. The system used to send the notifications regardless of how the new ticket was created. All of a sudden it stopped working and we only get emails for ones created in the portal. The IT Helpdesk email settings show that the queue owners (the IT techs) should get an email notification each time a ticket is created via email or the portal. Has anyone else experienced this?