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k1000 service center : login failed user name or password

Dear all Ninja's !!

i encounter a problem to log on my standard user console libray (all users in fact)

my login, password and organization are correct but not possibilty to connect

in log file -> i have this : "GET /userui/welcome.php?ERROR_NBR=0 HTTP/1.1" 200 5450 746 5939 0

i have already imported my user with ldap -> my user is created -> on tab settings -> users with good role

my version of kace server is 6.2

very strange case on my side because on old server version before update i have not changed anything and i can login on user console library (and with my login admin i can connect)

any ideas on your side?

Thanks


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Answers (1)

Posted by: jknox 7 years ago
Red Belt
2
If you can login with the K1000's admin account, then there is likely an issue with your LDAP authentication setup.  I'd say to try clicking into it and re-saving it.  If that doesn't work, take a screenshot, delete the authentication server and recreate it.

If that doesn't fix it, contact KACE support for further assistance.

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