KACE Product Support Question
K2000 Extender has postinstallation task files missing?
Visited a remote site yesterday to refresh the systems with a scripted install that works great at the main site. Found that a couple softwares weren't installed. Looked closer and saw that the Extender's peinst directory was messed up. It had the script dependency directories, but for the two missing software I found that not all the files were there.
In the case of my adobe reader installation script, it had the "contents" folder, but was missing a couple files. For my Office installation, it had the zipped depedency, but the "contents" folder was missing, like it failed to unzip it.
I checked a second extender ( that had the same scripted install ), and found the same exact issue.
I tried syncing the extenders, which they did without error, letting me know sync was complete and there were 0 bytes needed to transfer.
Has anybody seen this issue? How can I correct the peinst directory on the extender?
I was able to workaround this error by duplicating the afflicted tasks, and swapping in these duplicate tasks to a new SI. I found that these new tasks didn't have the issue.
Community Chosen Answer
I created a ticket at KACE for this issue some time ago, it is a know bug, if you upload a piece of software (bigger zip file) and then right after sync with a remote site then it could get messed up, you should upload the file, then wait 10 minutes before you sync.
I had the problem with Office 2010 missing ALOT of files.
It should be fixxed in the next version, but the work around right now should be to wait 10 minutes or so before you sync it.
I hope that helps