KACE Product Support Question
Kace Agent 5.4.5315 -> 5.4.10622 updating/provisioning issue
I've recently updated to the newest agent on the Kbox. At a certain point, I noticed all the old agents had stopped checking in; no amp connection. I found that odd as I enabled the auto-upgrade in the kbox gui, and set the 'fix broken agents' on too.
Provisioning (both sending out an 'uninstall/remove' request first, then a provision request) fails with a
"MSI Info: [ERROR_INSTALL_FAILURE] A fatal error occurred during installation."
So I log on to a client machine, and manually run the 5.4.10622 msi from the kbox samba share... It runs, up until it pops up a window saying it cannot find the 5.4.5315 installer that it needs to use to uninstall the old agent. The default location is the kbox samba share, but that only has the new agent in it...
So I'm assuming life can be made grand by somehow being able to place the old installer in there, but how?
Anyone have any ideas?