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KACE Product Support Question


Kace Agent 9.0.167 is not updating inventory.

01/24/2019 1910 views

Hi,


We have some problems with our server agent side. The server is not getting the last inventory. Force inventory is working but last inventory that is set for 2 hours is not working. Kace support does not know how this can be happen :)


Hope some of you can support me with this. We are running the latest server version : 9.0.270

and agent version 9.0.167 on Windows 10 Enterprise.

5 Comments   [ + ] Show comments

Comments

  • What do you mean by "Force inventory is working but last inventory that is set for 2 hours is not working"
  • Try running amptools -clearcache on the clients which are not updating their inventory.
  • More importantly what do you mean "Kace support does not know how this can be happen" sit on them until they work it out.....its kinda their job!!! ;o)
  • Have you checked the Agent Task Queues in troubleshooting? Maybe something stuck.
  • Check the "Inventory Frequency" file located in Program data.

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