Software Deployment

Hello and Happy New Year,

I attempted to have a Surface Pro check in KACE after manually installing the agent, and the device will still not check in, and I've getting an odd (to me) error. I've uninstalled and resintalled several times. KACE discovers the Surface with the Discovery tool as an unmanaged device - even with the manually installed agent. Provisioning did not work for me. Can anyone help me?

I get the following notification in Event Viewer:

BEGIN

Log Name:      Application

Source:        AMPWatchDog

Date:          1/2/2020 3:39:48 PM

Event ID:      0

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      REDACTED

Description:

The description for Event ID 0 from source AMPWatchDog cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

AMPWatchDog

KWatchdogService in ServiceWorkerThread

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="AMPWatchDog" />

    <EventID Qualifiers="0">0</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-01-02T20:39:48.207641700Z" />

    <EventRecordID>1769</EventRecordID>

    <Channel>Application</Channel>

    <Computer>REDACTED</Computer>

    <Security />

  </System>

  <EventData>

    <Data>AMPWatchDog</Data>

    <Data>KWatchdogService in ServiceWorkerThread</Data>

  </EventData>

</Event>

END