KACE Product Support Question
KACE Agent not reporting computer data
Has anyone had an issue where a computer here and there does not report hardware and sometimes installed software data?? I have on occasion run across a machine that has this and sometimes uninstalling and reinstalling the agent fixes it but sometimes it does not.
I currently have a computer that had the old agent 5.4.x and when it came on after being off a few weeks there was no inventory data. So I uninstalled the old agent and reinstalled the latest agent which is now available since I updated my KBOX and still no inventory to report. See picture:
If there is an easy way to fix this I would like to know as I tried searching for solutions and did not come up with an answer.
Community Chosen Answer
The agent is doing wmi calls and if you are blocking that for some reason that might cause this issue. usually removing and adding it back fixes it as you have done. If you are still have issues, your best bet might be to get ahold of support where they can debug the issue for you and make sure it gets resolved.