KACE Product Support Question

kace Agent Update

01/15/2018 3505 views
Hello Gents,
I have Kace and I'm testing it, it was an ovf of version 7, I have applied the following update:
later on the agents was still on version 7, so I tried to update the agent using
but it freezes on unpacking update files
all the above files is kbin from quest support portal
this is test environment, VMware 12 pro , win7 as admin workstation
still no managed devices yet, so no agents deployed yet
your help is highly appreciated


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All Answers

You need (as it is described in the release notes and the admin guide) go to Settings | Provisioning | Agent Updates
and upload the kbin here.
Then you can check the correct check boxes on the same page and let it auto updating.
If you are using an ORGs enabled appliance you need to repeat this for all orgs.

I wish there were an error message that the agent.kbin needs to be uploaded on a different location (ideally with a link to it in the non orgs appliance)
Answered 01/16/2018 by: Nico_K
Red Belt

  • Thanks for your kind response, in fact I thought this is what I need to update the agents, silly me, how ever I did what you instructed here, how ever, the agent version didn't change in the appliance update tab. any advice ?
  • I've added two additional screenshots for clarity

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