02/22/2019 840 views

So my coworker can log into KACE Go, but I can't.  

Ours is http.  We VPN in to our network on our phone, pull up kace and put in http://kacehostname, credentials and boom.  

I tested this out last year and it worked fine, same phone.  Not sure why my coworker could do it (she has an iPhone, I have a Galaxy S7), and I can't.  Our accounts are pretty similar. The only major change from last time I tested this is that we upgraded the SMA from 8.1 to 9.0 a few months ago.  

I don't get any errors, just stuck at "Logging in ... " and it spins and spins and spins.  For my coworker, it comes right up.  If I navigate to the server through my phone's browser, it comes up just fine.  Would like to start trying the app as I work on implementing the service desk to our organization.  Any ideas?

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Try deleting the app, then reinstalling from the playstore, but "holding your breath" whilst carrying this out is clearly not advisable ;o)

Answered 02/26/2019 by: Hobbsy
Red Belt

  • Yeah this is one of the first things I tried, but for the heck of it I uninstalled and reinstalled again today and still no luck. Same result. Just spinning on loading loading loading. Thanks though.
  • I had my coworker (who was successful on her phone) try mine, and she couldn't log in on my android either. Odd.
  • Well color me with a crayon. My VPN access changed somehow. I had RPD-only VPN access, so I added full access and now the app works fine, and I feel a dumb. Guess I'll leave this up in case anyone else makes the same mistake.

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