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KACE Product Support Question


Kace inventory not reflecting software changes

12/30/2013 3964 views

So I just noticed that a handful of our machines are running IE11 and we would like to remove it. Removing it is not a problem. My problem is getting the KBOX inventory to reflect that it has been removed. No matter what I do (uninstall the agent, delete the the item from the inventory) the clients still report IE 11 as "discovered". I was able to get one machine to successfully reflect the change-but two others I tried are not updating. Has anyone had this experience?

Answer Summary:
Refer http://www.itninja.com/question/5-5-agent-shows-multiple-versions-of-ie-why
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Comments

  • Not sure if it helps, we do ie detection through a custom inventory rule. Perhaps that might help.

All Answers

0

Are you talking about the classic software inventory or the New software Catalog inventory in 5.5?

Answered 12/31/2013 by: AbhayR
Red Belt

0

No i am talking about the new software catalog feature. However, the Kace tech I spoke with linked me to an interesting article which answered my question. 

 

http://www.itninja.com/question/5-5-agent-shows-multiple-versions-of-ie-why

 

 

Answered 12/31/2013 by: dkurz8814
Fourth Degree Green Belt

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