KACE Knowledge Base - Organizing the Articles
Hello. I am wondering if it is possible to organize the knowledge base articles into groups or folders? Right now they are all listed on a single page but we would like to see them organized into sub folders for easier browsing without having to do a key word search. Is this possible? We are running a K1000 with version 5.5.
Thank you.
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Nope..currently all you can do is add them to a category but they still show up in list form. - nshah 10 years ago
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Thanks for the response. I hope they add this feature so that the Knowledge base can be clean and easy to use. - ryanreb 10 years ago
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I agree. Perhaps they could do something similar to ticket categories. For example, Software::Internet Explorer or Software::Google Chrome... - jlazerus 10 years ago
Answers (2)
You could use categories to define Password/Printer/HR/Etc. After your articles are setup and defined as such - change the "view by" to Password/Printing/HR/Etc. You would still get that large list of everything when KB was first opened but it might make things a little easier to find
The only way I could get some organization is by using a naming convention. A bit clumsy, but it helps. For example:
Password - Application A
Password - Application B
Password - Windows passwords
Printing - Can't print
Printing - Installing a network printer
etc.
Hope this helps...
Comments:
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Send to http://kace.uservoice.com/forums/82699-k1000 - Jbr32 10 years ago
