KACE Product Support Question
KACE Service Desk & App Deployment documentation request
Hi everyone. I don't really have a specific question, more I'm wondering if anyone has any links to documentation which can help me configure the Service Desk component of the K1100? Also documentation on app deployment would be helpful.
If I was to ask something specific, it would be what needs to happen in order for me to be able to assign tickets to IT Service Desk staff? We haven't cut over to KACE yet, I'm still configuring, but in my tests when I try to use the 're-assign to' option, no one is listed, just says "unassigned".
Community Chosen Answer
My first suggestion would be to click the Help link in the upper right corner of your KBOX interface. There are several administrator guides available there which I have found quite helpful.
I would also suggest browsing through the KACE knowledge base:
There's also the KACE Kontinuing Education series which has videos on many topics:
As to you re-assign question, in the service desk configuration there's a label that controls who can be an owner in the queue. Be sure the assign that label to those who can own tickets, otherwise, no one can.