KACE Product Support Question
KACE Service Desk email templates - include Category
I'm modifying email templates for the automated email to be sent when a new ticket is created. One bit of info I like to include is the Category. I know I can do this with a custom rule and writing my own SQL code, but the template is much easier to read and I'm not great at SQL. Is there a variable name I can use in the template which would output the value of the Category field? I'd also like the Impact.
It seems odd that I can show the output of all custom fields, but I cannot find a way to display the value of some of the pre-defined fields. Hopefully I'm missing something and I can do this using the templates.
Below is the template I am trying to use. I highlighted the variables which I hoped would work, but don't.
New $helpdesk_name ticket created via email.
Submitter: $ticket_submitter_name ($ticket_submitter_email)
Office Phone: $ticket_submitter_phone_work
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