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Systems Management Question


KACE SMA Help Desk Email Notifications - list of available variables

09/23/2020 314 views

We currently use a custom rule to send email notifications to queue owners when new tickets are submitted. We originally went this route because there was no way to do this natively using the "new ticket via email" and "new ticket via portal" email options. I see there is now a "Queue owners" checkbox available to notify for those events, which is great. I would like to move away from the custom rule and use these, however, I can only guess at variable names based on the pre-populated templates for these various events. For example:

$ticket_priority

$ticket_url

$ticket_submitter_name

$helpdesk_name

$ticket_id

etc.


Is there a list somewhere or could someone provide a way for me to see what all the available variables are for use in these notifications? Unfortunately, I do not have access to any of the backend databases, as our Kace SMA is a hosted service by a larger organization.


Thank you.


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as my old mentor  during my formal education always said: RTFKE (read the fine knowledge enhancer) if you need answers (yes, it was before google ^^) 
and he is still right: https://support.quest.com/technical-documents/kace-systems-management-appliance/9.0%20common%20documents/administrator-guide/67#TOPIC-962915

Answered 09/23/2020 by: Nico_K
Red Belt

  • Thank you! This was exactly what I was looking for. I thought I had looked in the manual during a previous search for this, but I evidently hadn't, or somehow missed it.
 
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