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KACE Product Support Question


LDAP Issues with Kace

01/22/2020 195 views

Hello - we are setting up Kace for the first time and we are having issues connecting the appliance to LDAP. We verefy the credentials have the right access, the port is open and the IP is correct. However I keep getting the attached error message:

OK: Connection Successful.

OK: Setting Protocol Version 3 Successful.

OK: Setting LDAP REFERRALS Option 0 Successful.

Error: Search Bind using LDAP supplied credentials Failed.

Error: LDAP Test Failed. Closing connection.


Any ideas on how I can resolved this? Thank you in advance.

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Comments

  • When entering the username, is it in the domain\username format? Not 100% sure if that is a requirement, and you might have entered it in that way already!

All Answers

0

Showing the credentials are wrong, suggest verifying that first.

Answered 02/10/2020 by: Dirtydraggel
White Belt

  • Thanks - found out it was an issue with the VPN tunnel.

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