Systems Management Question

Limit Custom Ticket Fields to Certain Labels

10/11/2019 440 views

Does anyone know if you can limit Custom Ticket Fields to certain user labels?

2 Comments   [ + ] Show comments


  • in 10.0 we added custom ticket templates and those absolutely can limited by user labels.
  • I'm aware of that which is great! However, I want to create custom ticket fields for these templates but I don't want them showing up on the normal tickets if they aren't a member of a user label.

All Answers


Not the fields themselves, but you could make a ticket template with those fields, and like @larcher said, check the Limit template to selected users box, and select a label there.  The templates could be otherwise identical to the general user template, but only accessible by users in that label.

Answered 10/28/2019 by: ondrar
Black Belt

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