Best Practices Question
Link AD attributes to newly created ticket
I am trying to get LDAP attributes that sync over from our Active Directory, such as manager, department code, and phone number, to automatically be populated in fields of a new ticket as we select the user. I was able to get these details in under the users table in the configuration settings using LDAP. In the "Define mapping between User attributes and LDAP attributes" was able to assign the manager to the manager field, phone to the work phone field and departmental code one of the custom fields called Custom 1. And if this is even possible, how do I use these attributes and have them automatically populate fields in the tickets technicians create. Custom ticket rules? If so, how would this look like and how do I set this up.