KACE Product Support Question

Merging Tickets

04/24/2019 1354 views

For those of you who have upgraded to 9.1, are you able to merge service desk tickets now? I am not seeing any obvious way to do this.... am I missing something?

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You will need to enable Ticket Archival/Merge option from Service Desk Settings page first.

Answered 04/24/2019 by: AbhayR
Red Belt

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