Software Deployment Question

Microsoft Office 2013 x64 bit Installation issues

09/14/2016 1785 views
Dear Friends,

We have scenario. We are planning to migrate the users from Office 2010 32bit to Office 2013 64bit.
And we are encountering few challenges mentioned below and along with work around we did.

1. Office 2013 x64 bit won't install on the machines where 32bit office components exists. For example, Microsoft Visio 32bit, Project or share point designer etc.
    Work around: We have identified the machines which has 32bit components and trigerred uninstallation of those components prior to Office 2013 x64 installation.

2. We have packaged Office 2013 x64 in such a way that, it will upgrade the existing Office 2010 32bit. But on some machines installation failing and leaving the machine      with corrupted Office 2010. In this scenario, we can't even manually uninstall Office 2010 and install Office 2013.
   Work around: We are using Microsoft Fixit utility to clean up the broken office application. Then proceeding to install Office 2013.

3. Machines keep going for reboot when we trigger installation of Office 2013 even after rebooting the system.
    Couldn't find the root cause yet.

Can anyone clarify on the below.

1. How Office 2013 setup analyze whether if there is a 32bit office component present on the machine. I mean, what or where it will check file/registry etc.
2. Why Office 2010 is getting corrupted and it will prevent to uninstall manually also from control panel.
3. Why machine keep going for reboot immediately when trigger installation.
4. Are there any logs to check and troubleshoot Office 2013 installations. If so where these logs getting stored.

Thank you

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All Answers

As per the given scenario above. I read all answer, all are good. However, you unable to do the complete process. So I would like to inform you that you can get online help by the Microsoft expert technicians. They will help you to do the complete process. You can call on given toll-free number +1-877-220-8885.    
Or can go to the website  www.office-comsetup.net/
Answered 10/12/2017 by: carry
White Belt

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Answered 05/05/2017 by: Neha Kaur
White Belt

Slightly off topic, but why are you moving to 64-bit Office? MS don't even recommend using 64-bit Office. The only scenario where I think you would need 64-bit is for Excel when you have some data analyst guy/gal bashing a ton of data in pivot tables etc.

Re logs: You can specify the logs in the XML Office Deployment config, have you set that up?
Answered 09/14/2016 by: rileyz
Red Belt

  • Seconded. 64-bit Office will bring a world of pain to your vanilla users.
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