Need help with K1000 Helpdesk/ServiceDesk query to show all comments AND/OR Work Notes
Need help with K1000 Helpdesk/ServiceDesk query to show all comments AND/OR Work Notes for a given ticket and group and sort by Ticket_ID and maybe even on another report then sort by the Person entering the notes/comments.... depends on how im wanting to look at it.
Im basically trying to be able to create a report that will show me what was being done for a given time frame for all my techs. The canned reports seem to only show Work Notes and dont include Comments and we enter both. I would think this would be a pretty common request, but I cannot find another post on it.
Any help would be greatly appreciated.
I know comments come from the HD_Ticket_Change table and Work Notes from the HD_Work table, but I need to get all from each and group and sort probably by Ticket_ID, then date/time (and I know HD_Work uses either START field or MODIFIED field and the HD_Ticket_Change would use the TIMESTAMP field, so I dont know how to handle that either).
Thanks
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(SELECT W.HD_Ticket_ID, W.User_ID, W.Note as WNote, W.Modified as D
FROM HD_WORK as W
WHERE W.HD_Ticket_ID=0993
AND W.Voided_By IS NULL)
UNION
(SELECT C.HD_Ticket_ID, C.User_ID, C.Description, C.Timestamp as D
FROM HD_TICKET_CHANGE C
WHERE HD_Ticket_ID = 0993)
ORDER BY D asc; - mwaters4 10 years ago