NETWORK/AMP Connection not detected error when trying to install KACE agent on Windows 10 PC
Here is the results from the job. Any suggestions on how to resolve this would be appreciated. We are new to the KACE 1000 so learning as we go. :-)
[07/11/16 02:08:21 PM] Begin provisioning...
[07/11/16 02:08:21 PM] Begin provisioning...
[07/11/16 02:08:21 PM] Executing Windows platform provisioning.
STEP 1: CONNECT TCP/SSH - SUCCESSFUL
[07/11/16 02:08:40 PM] Executing remote communications:
Initializing RPC
Connecting to ADMIN$
Copying service file
Disconnecting ADMIN$
Connecting to IPC$
STEP 2: AUTHENTICATION - SUCCESSFUL
Opening pipe to service
IN: pipe_open(\KBRemoteService, 7790178)
Sending commands
Commands: //KACEserver/client/agent_provisioning/windows_platform/agent_msi_provision.bat KACEserver client ampagent-6.4.522-x86.msi KACEserver
Sending login credentials
Login: TNEB\Administrator
[MSGCODE: 000] Begin agent_msi_provision.bat processing.
[MSGCODE: 064] Detected 64-bit platform.
[MSGCODE: 015] Executing MSI installer.
%s
C:\WINDOWS\TEMP>start /wait msiexec.exe /qn /l*v C:\WINDOWS\TEMP\ampmsi.log /i \\KACEserver\client\agent_provisioning\windows_platform\ampagent-6.4.522-x86.msi HOST=KACEserver
%s
C:\WINDOWS\TEMP>echo off
MSI Info: [ERROR_INSTALL_FAILURE] A fatal error occurred during installation.
Access is denied.
[MSGCODE: 002] K1000 Agent is not installed.
[MSGCODE: 092] AMP is not connected.
ERROR: The system was unable to find the specified registry key or value.
[MSGCODE: 095] KUID value not written by MSI installer.
[MSGCODE: 100] End agent_msi_provision.bat processing.
OpenService - NT_STATUS_OK
StopService - NT_STATUS_OK
DeleteService - NT_STATUS_OK
CloseServiceHandle - NT_STATUS_OK
CloseSCMHandle - NT_STATUS_OK
Connecting to ADMIN$
Deleting service file
Disconnecting ADMIN$
STEP 3: PUSH SCRIPT\PROVISIONING - FAILED
[07/11/16 02:08:40 PM] End of remote communications.
[07/11/16 02:08:40 PM] End provisioning run.
1 Comment
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Looks like it doesn't like the credentials you supplied. You can install the agent manually without a problem, yes? If so, check your provisioning job for accurate credentials (agent needs admin rights to install) - JasonEgg 7 years ago
Answers (3)
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Posted by:
Nico_K
7 years ago
it looks like the client is not able to reach the appliance samba folder.
Does it work with non W10?
is \\KACEserver\client\agent_provisioning avaible?
Does it work with non W10?
is \\KACEserver\client\agent_provisioning avaible?
Posted by:
candice.dean
7 years ago
I can actually browse to the appliance samba folder from the Win10 PC without any issues. I can even install the KACE agent manually using this method but I want to know what is stopping it from installing via remote push from appliance.
Comments:
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Hi Candice I am having the same exact problem. I'm able to install manually with the same credentials, but it seems to be a W10 issue or DNS issue. I can not provision any windows 10 machine from kbox. Did you ever get this resolved? - treigrut 7 years ago
Posted by:
JLankford
7 years ago
I was having the same issue. The computer in question was in a different domain, so I think the issue ultimately ended up being a combination of network qualification and authentication. The computer I was trying to push to needed to be able to communicate by to the KACE appliance, which was in a different domain. I had to fully qualify to path to the KACE appliance and specify an account in the target computer's domain and then it worked.