/build/static/layout/Breadcrumb_cap_w.png

Parent/Child tickets on-boarding process

The company I work for uses an on-boarding process for new employees. The parent ticket then creates child tickets,the child tickets appear blank with no information or attachments. Does anyone know a way to get the information to copy over to the child tickets?

1 Comment   [ + ] Show comment
  • Which information would you like to copy? - svmay 7 years ago

Answers (1)

Posted by: Hobbsy 7 years ago
Red Belt
1
You will need to use a ticket rule to copy the data that you require, try starting here...

http://www.itninja.com/question/copy-parent-info-to-child-ticket

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ