KACE Product Support Question

Patch discovery failing

03/06/2017 2054 views

I've followed all the troubleshooting tips from this post


However over half my agents are failing to complete patch detection, according to Kace appliance.

The detection seems to continue for ages (hours/forever?) on the failing machines - so assume this may be a timeout on the appliance just giving up on the slow clients?

Looking at my laptop (one of the "broken" machines) shows that a detect which started at 10:30 is still running at 1400.  So something is clearly wrong here.  

kpatch.out files are flicking in and out with kpatch.out.lastdetect file showing 


For example so I assume this is ok..?

I've tried reinstalling the agent to no avail.  Any ideas?

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Further to this...all agent actions (force checkin/run now/patch reporting etc...) seem to takes ages since upgrading to v7.  Anyone else notice this...I'm rebooting the KACE appliance just in case the appliance is to blame...
Answered 03/16/2017 by: Darkplace
Orange Belt

What does your Security > Patching page show for you subscription? 
is it showing expired? i noticed that mine was doing that today, and i don't think it's just me. 
Answered 03/06/2017 by: brucegoose03
5th Degree Black Belt

  • Thanks for the reply...my catalog updated last night as per my schedule.

    Nothing i can see in the Security->Patch Management shows anything has expired.

    I tried changing the detect schedule last night just in case this would kick things in - I extended the timeout to 5 hours...nothing seemed to help.
  • Just looked for common factors - nothing I can see...affects clients and servers alike, have servers working and broken on the same VLAN...grrrr! WIndows 7-10, Server 2008,RS,2012,2012R2

    Also nothing useful in the logs on the endpoint...although this is probably my lack of log reading skill ;)
    • If your patch detect is taking longer than an hour and you're not on 7.0, then you probably are hitting the timeout. But, you said you extended the timeout ot 5 hours, so it sounds like you're on 7.0 since that's now an option.
      Post your latest kpatch.log from a machjine that failed and maybe we can figure out what it's doing.
      If not, it might be best to check with support.
      • I don't see any kpatch.log file - I've enabled loggin by add debug=true to the amp.conf (i also set this using the script - but I manually checked as was not getting a file) and restarted the konea service
      • Old habits, i meant KAgent.log in C:\ProgramData\Dell\kace\user
Ah thought so ;)

Strangely the machines which were not working since last Thursday are now reporting back.  They are taking a very long time to complete...started at 1530 and finishes at 1945...maybe that was the issue?

Anyways thanks for the assist.
Answered 03/08/2017 by: Darkplace
Orange Belt

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