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KACE Product Support Question


Patch Tasks Status: error (Handshake Failed)

02/26/2016 9567 views
I was trying to install windows Patches to one of the windows 7 machines.Patch tasks finished with the status : error (Handshake Failed)

Screenshot of  ProgramData\Dell\KACE\patches




Screenshot of Program Files (x86)\Dell\KACE




2016/02/26 17:57:29.813    LM.Detection: Version: 8.3.0.84
2016/02/26 17:57:29.813    LM.Detection: Computer Name: demouserm; CPU Architecture: x64; OS Architecure: x64
2016/02/26 17:57:29.846    LM.Detection: Operating System: Microsoft Windows 7 Enterprise x64 Service Pack 1 [Win7x64]; Language: en
2016/02/26 17:57:29.847    LM.Detection: Command Line Arguments: /ErrorStdOut /restarted /l 4 /f KACEtest.txt
2016/02/26 17:57:29.852    LM.Detection: Cache directory [C:\Program Files (x86)\Dell\KACE\Cache\lm.detection.cache]
2016/02/26 17:57:29.853    LM.Detection: Initializing MSXML
2016/02/26 17:57:29.855    LM.Detection: Initializing Windows Installer
2016/02/26 17:57:29.856    LM.Detection: Populating installed Windows Installer products
2016/02/26 17:57:29.858    LM.Detection: Found 8 installed product(s)
2016/02/26 17:57:29.858    LM.Detection: Creating Detection results collection
2016/02/26 17:57:29.858    LM.Detection: Initializing SQLite [sqlite3_x64.dll]
2016/02/26 17:57:29.860    LM.Detection: Parsing manifest [LM.Detection.xml]
2016/02/26 17:57:29.864    LM.Detection: Checking for available disk space
2016/02/26 17:57:29.864    LM.Detection: File does not exist: windependencies.ospx
2016/02/26 17:57:29.865    LM.Detection: Removing extraction directory [C:\Program Files (x86)\Dell\KACE\Cache\lm.detection.cache]
2016/02/26 17:57:29.892    LM.Detection: Done


I have tried with windows 8/windows 8.1 Operating systems.I am getting the same error.How to troubleshoot this issue?

Kace Version: 6.4.120261

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Comments

  • Have you checked this KB article?
    https://support.software.dell.com/k1000-systems-management-appliance/kb/128241


Community Chosen Answer

1
Answered 02/29/2016 by: RichB
Second Degree Brown Belt

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Well you could reinstall the agent again or maybe thoses files are corrupted, I had this problem  for several weeks,
Answered 02/26/2016 by: paul007
Yellow Belt

0
I have made the following changes to my setup:

1)Added dell kace server ip Address/Host name to Forward and reverse lookup zone of my DNS server
2)Reinstalled Dell kace Agent and gave the kace server name as  "k1000.mydomain.com".
3)Deleted all the patch files from Patch Download settings and re-downloaded the patch files again.

Patch detect and deploy is working fine...
Answered 02/29/2016 by: creativegenius
Senior Yellow Belt

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