We are a small operation in the higher education industry but we do have a K1000 and K2000. We have several P/T employees who assist us with deploying images onto new computer OR computers being upgraded/rebuilt. But beyond the standard image there are a lot of variations from computer to computer. To ensure some consistency in making sure each step is being completed we made a custom sql app with web interface. A checklist that logs who completed what and if something is completed or not, so the next employee can pickup where the previous left off.
To better secure our environment we'd like to move away from our application to something commercially available. Is anyone else using any database or project management software (whatever it would be called) to ensure all steps are being completed on each computer?