Question about ticket rules.
Is it possible to include the entire ticket body/details in an email? We already have the notification rule working, we just want to add more information for our technicians in the field.
I appreciate any help you can provide.
I appreciate any help you can provide.
0 Comments
[ + ] Show comments
Answers (1)
Please log in to answer
Posted by:
GillySpy
13 years ago
Article 613 was updated recently so grab the latest query, then put $comment anywhere you want the comment to appear
Rating comments in this legacy AppDeploy message board thread won't reorder them,so that the conversation will remain readable.
