/build/static/layout/Breadcrumb_cap_w.png

Software Question


Re-Image computer that is encrypted

02/26/2018 833 views
We use Symantec Encryption Desktop and use K2000 SDA.  We currently have a Surface Book that is stuck in a loop that will not boot into the OS.  We have tried everything that Symantec has suggested so we are wondering if we can reimage this computer without decrypting it first.

Thanks!
1 Comment   [ + ] Show comment

Comments

  • You won't normally be able to image an encrypted drive. Its the same reason you shouldn't be able to access it via external reader. I say normally because there is almost always someone that has figured out a way around that.

    Decrypt the drive first then you'll be able to reimage.


Community Chosen Answer

3
It depends, but I feel this is a question for Symantec Encryption team.....

If you already have a KBE booted via NIC or USB stick that supports this model, you could open command prompt from Recovery Tools, run DISKPART and try deleting and recreating the primary partition on the encrypted hard disk.
See:
https://www.windowscentral.com/how-clean-and-format-storage-drive-using-diskpart-windows-10

If this works, then you can move straight to reimaging with any imaging solution. If the hard disk cannot be accessed, or formatted, you will need to decrypt first.

Answered 02/26/2018 by: Channeler
Red Belt

All Answers

This content is currently hidden from public view.
Reason: Removed by member request For more information, visit our FAQ's.
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ