Best Practices Question
Re-imaging computers already in Kace
We are about to start our annual re-imaging of computers and I am concerned about maintaining Kace records, specifically service desk tickets associated with computers. In our service desk, we typically associate tickets with computers within the Inventory module. This provides a nice history of what tickets were reported on what machine, particularly hardware issues. I would like to maintain this record after we re-image our computers (mostly MACs, and fewer PCs). In most cases, the re-imaged computer will have the exact same new as it have pre-image. In some cases, we physically move the machine to a new location in which case it would get a new name, but that new name might be an old name of a computer being de-commissioned. Can the service desk history move with the re-imaged computer even if the name changes?
I have read this article http://www.kace.com/support/resources/kb/article/k2000-retain-kuid-of-a-machine-when-deploying-an-image that indicates you can store the KUID and then translate it back to the machine after imaging. We only have a K1000 and not a K2000.
I am curious how people are handling this issue in practice.