Systems Management Question
Redundant thread postings in KACE service desk replies from users
Is there a way to strip out the redundant email reply thread if a user has their "Include original text" settings set in their Outlook? Our tickets are becoming unwieldy to wade thru between extraneous text for status updates and the user replies always pasting in the body of the entire previous thread into their most recent comments.
Our prior help desk system automatically stripped out prior comments and only allowed the most recent user reply to be added to the comment history, and we would like to return to that model with KACE.
We are hoping that someone else has already done this and can point us in the right direction.
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