/build/static/layout/Breadcrumb_cap_w.png

Rule or a way to stop clients from emailing on Tickets that are closed

We seem to have clients that are emailing tickets after they have been closed- some for 30 days or more.

Is there a way to not accept their comments and have a message bounce back to them or does someone have a good rule that they have created?

ThanksĀ 


0 Comments   [ + ] Show comments

Answers (1)

Posted by: chucksteel 5 years ago
Red Belt
0

In the queue configuration you can change the settings for "Reopens closed tickets when non-owners update tickets; Notifies ticket owners by email".

If you want them to receive a reply, you would have to create a custom rule.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ