Best Practices Question
Sending portal hyperlink enabled emails to certain group only
We have not rolled out the KACE Service Desk PORTAL access to our user base yet, because we want our IT Help Desk staff to get comfortable with using it first, with inbound user email submitted tickets.
We would like our Help Desk staff to be able to get an email notification that DOES include a click-able hyperlink in the body of the alerting email, but we do not want the end-user to get any emails with the hyperlinks in them, because they click on it and it confuses them, because we have not done any user training yet.
I can't see any controls in the email triggers that will allow us to do an "owners only" type email, and suspect it will come down to rules but wanted to see if anyone had a good idea for this.
Thanks as always.
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