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KACE Product Support Question


Service desk mobile app?

08/30/2012 3760 views

Any word if a mobile app will be avaliable anytime soon for iOS and / or Android?  We really use service desk heavily, but the guys in the field are bugging us to look for a solution that supports these devices... If so, any rough time frame?

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Community Chosen Answer

5

If you're referring to the K3000, it's scheduled for release Fall 2012.  See this:

http://www.kace.com/products/K3000-Mobile-Device-Management-Appliance

If you're instead referring to accessing the K1000/K2000 from these devices, some things are a little off (drop-down menus in particular in iOS), but it works fine otherwise (I've done this in Safari over a 3G + VPN connection on my iPhone).  Would be *very* cool if they actually had a management app scaled for small screens, though.

John

 

 

 

Answered 08/30/2012 by: jverbosk
Red Belt

All Answers

2

Vote here....

http://kace.uservoice.com/forums/82699-k1000/suggestions/1908913-ipad-app

Answered 08/31/2012 by: dugullett
Red Belt

0

Here isn't a mobile app yet but you can use email as a way of updating a ticket and ticket rules to send out information within the ticket. 

Answered 08/31/2012 by: nshah
Red Belt

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