Set Engine Run Key - Imaging process stops and machine restarts

Hi guys, I am having hard time with kace imaging process.

This time the process goes but then when it's time for Set Engine Run Key, the process stops.

Any idea?

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Answers (2)

Posted by: Nico_K 1 month ago
Red Belt

The process "stops" at this time if the SDA (or RSA) cannot contact the client anymore. This can be a network driver or  anything else.
Check if the installation runs through but does not updates the info in the SDA (esp. if only one model/make affected). 
If all systems are affected, open a ticket with support since then a Q&A game like in this forum does not work out well, while a support session where both see what happens is a better way.

Posted by: aleonardi80 1 month ago
White Belt

Thank you for the answer, I found out that the process stops because there is not communication with the server. I was able to manually install the driver for the NIC, and then click retry, everything went well.

Also imaging other pc like 3060 no problem.

It looks like there a problem with the driver bundle for the optiplex 3090. Is there a way to manually update just the nic's driver in Kace?

  • yes, you can upload the driver into the driver feed. But I suggest to open a ticket with support so the issue can be fixed on its source. - Nico_K 3 weeks ago

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