KACE Product Support Question

Slow KBOX Performance and Agent Task = krash upload

04/18/2012 7073 views

We're trying to troubleshoot some KBOX performance issues on a vk1200 running 5.3.53053. Everything was working OK until about a week ago. Most recent change has been creation of some adhoc reports using SQL editing function. We have a ticket open with Dell/KACE and they are looking at logs.

My question is about the 'K1000 Agent Tasks' area in System --> K1000 Settings --> Support. There is a View by All Tasks that shows any backlog of tasks which are running on KBOX. The tech says that normally you should never see more tasks than say 2X your number of KACE clients. One of the task types I keep seeing is 'krash upload'. If we have hundreds of these events across a wide variety of clients, is that something to be concerned about? Or is this just a symptom of whatever is slowing down the KBOX database?

Thanks in advance for any additional info, tips or hints.

Jon C.

Answer Summary:
0 Comments   [ + ] Show comments


Community Chosen Answer


Krash Upload means agent is uploading logs after any event. 

How many Agents are there in your network? 

Answered 04/18/2012 by: Aaron Cool
Red Belt

  • 4,000+. And there are about 1,600 'krash events'. Wasn't sure if 'krash' was a kace kute spelling of 'crash' and that if I had 30% of my clients 'crashing', that was part of the root issue, or just a symptom of a sluggish/problematic datbase.
  • At the K1000 Agent Tasks, do you see all of them in 'View by: In Progress' ?

All Answers


Krash Upload Tasks are basically scheduled tasks (similar to inventory) which run once every 24 Hrs and check on client if there are any crash reported by agent. Seeing this task in 'K1000 Agent Tasks' area in System --> K1000 Settings --> Support should not be concerning and probably should not be the cause of slow performance

'Dell KACE| Quality Assurance Group'

Answered 04/19/2012 by: AbhayR
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ