Systems Management Question

SMA Agents

11/06/2019 350 views


When we upgraded our SMA to 10.0, A Lot of devices are reading a ETC.. This is just an adapter for USB to serial. It will not show the NIC with the correct address.. This is also messing with managed installs since it cant see the NIC with the correct address. I can expand the network interfaces and see it there but i need it to report correctly. Any one have ideas how to fix this?

Thank you,

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Have you tried adding that IP address into the ignored I{ address list?

Go to settings>General Settings and scroll down to ignore IP settings area, add in this IP and save .

Try forcing a device to check in to see if it changes IP

Answered 11/06/2019 by: Hobbsy
Red Belt

  • it worked for one device. Is there a way to do a multiple? -
    • It will work on all, just allow them to check in one at a time, do not force on bulk otherwise you will mess with the load average of your server

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