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09/18/2019 250 views

I've been able to provision about 80% of my devices on my network to the latest KACE agent version, however some keep erroring out:

Running as SYSTEM
Launched Process: cmd.exe
The system cannot find the file specified.
Creating process returned non-zero: C:\WINDOWS\System32\cmd.exe /c copy "C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\5\ampagent-9.1.204-x86.msi" "C:\ProgramData\Quest\KACE\user\ampagent-9.1.204-x86.msi": (0) The operation completed successfully.
Error Code: 0
Status Code: 1

A few of these devices are in different cities so going to them to install isn't exactly easy. Any ideas of what I could do to allow these to go through or should I just try to figure out a way to update manually?

Answer Summary:
Finally got it. I had to uninstall the versions that wouldn't update, download the agent msi package, and reinstall on the affected computers using managed installations.
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Finally got it. I had to uninstall the versions that wouldn't update, download the agent msi package, and reinstall on the affected computers using managed installations.

Answered 09/23/2019 by: jonniipalos
5th Degree Black Belt

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