KACE Product Support Question
Submitter Assigned Device Not Showing Up Automatically in Service Desk Ticket
We are experiencing an issue when creating Service desk tickets where the Device assigned to that Submitter isn't showing up by default in that form. If we use the drop down list, we see all devices (and can pick the submitters PC) but it isn't auto filling the device. If you click on the "Filter on submitter assigned devices", it doesn't pull up anything.
Also, we have already insured that the device has been assigned to that user via the Device Detail page for that PC. We even removed a second device he was assigned to as well to see if that would fix it.
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