Symantec Endpoint Protection Client Uninstall

I am trying to use a managed installation to uninstall Symantec. I am able to get it to work using the uninstall command from the software page:

Uninstall Command:

MsiExec.exe /I{7D256468-9487-4498-9C6F-F18E9DCEA212}

The problem is I can't get it to work silently. I've tried the /qb switch and the /silent switch. I've tried it before the /I switch and I've tried it after the product key. It always looks like it runs successfully but Symantec is never uninstalled.

Anyone ever do this successfully and if so how did you do it? Symantec is telling me I have to user clean wipe one each of our 1300 PCs individually.


1 Comment   [ + ] Show comment
  • the /I switch in MSIs signify install rather than uninstall. You'll want something like: MsiExec.exe /qn /X {7D256468-9487-4498-9C6F-F18E9DCEA212} - JasonEgg 1 month ago

Answers (3)

Posted by: Hobbsy 1 month ago
Red Belt

Do you still have the installation msi file? If so I would run it with a /? In the command line to see if the option has actually been made available by Symantec. There is a chance that they have not done this, in which case it is a Symantec issue rather than a KACE issue and you will just have to accept that it can’t be done, good luck

Posted by: andrea.gennari@aslmn.it 1 month ago
Yellow Belt

Hi, the only way to perfectly uninstall SEP is to run the Cleanwipe utility. I tried in many way to deploy this automatically but always fault. 

Posted by: ScottAday 3 weeks ago
Yellow Belt

We had similar issues removing SEP from our workstations. Using the uninstall command via KACE was hit or miss and sometimes running it locally still required running it a couple of times to get the uninstall to complete. Cleanwipe is the best way to get rid of this.

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