KACE Product Support Question

System Error 1231 with Optiplex 9020 and KBE (x32 or x64)

07/12/2013 10580 views

Seems like the KBE driver for the NIC on Optiplex 9020s doesn't work. Everytime I try to boot one with a KBE I get various errors indicating its unable to get on the network (Pinging a server that is known to be up and responding from the prompt does not work). 

This is what I've tried so far:

Downloaded and installed driverfeed for win7 x64, recached drivers, created new x64 boot environment with media manager, switched new boot environment to default. 
Note: There isn't a BIOS update yet or that would have been my next step.

Answer Summary:
Drivers need to be installed and then recached. Unfortunately you'll also have to move a couple of them to another folder in the driver share manually.
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I posted too soon. After a bit of reflection I went into the driver share on the K2000 and copied the network driver for the Optiplex 9020 I have into: \\[K2000 Name]\drivers\kbe_windows_x64\feed\dell\winpe\winpe\x64\network


That did the trick after re-caching and building a new 64 bit KBE. I suspect a similar process will work on 32 bit KBEs as well.

Leaving this up incase anyone else finds it useful.

Answered 07/12/2013 by: jcurran
Senior Purple Belt

  • Thanks for posting this! I was having the same issue, but it is now working.
  • Any chance you could get more specific on which files and what to name the directory, We still cant get the 9020 to work.
    • It's been awhile since I had to deal with this but I'm pretty sure I had the K2000 download the driver feed for the Optiplex 9020 then I coped everything from: \\[K2000 Name]\drivers\windows_7_x64\feed\dell\9020\9020\win7\x64\network to \\[K2000 Name]\drivers\kbe_windows_x64\feed\dell\winpe\winpe\x64\network after that I re-cached the drivers and rebuilt the x64 boot environment with the media manager.
      • Awesome, thank you for the info, JCurran...
        All is working as designed :)
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