Systems Management Question
The Kace helpdesk can do multiple form or ticket in one queue?
My story is in company we have something like change request form. before we using hard copy. The form including "Part A" "Part B" and "Part C". Now i need to change them to ticket system.
But i try to combine it in one form.
For example: "Part A" is come from user, there including requirement of changes. Then they will pass to Dept Mgr for approval.
"Part B" is After approve from Dept Mgr. IT will check the form and fill-in the other part.
"Part C" is approve from IT Mgr.
The problem is how can i combine these difference template to one queue or the other way to do this? (Like when "Part A" has done then "Part B" is a new form but has "Part A" information. When "Part B" has completed "Part C" will have "Part A" and "Part B" information for approval use.
I hope everybody will understand what i'm saying.
Thank for help.