The KACE Service Desk category pick list partially loads and says "loading more results..." as you scroll down. Can I turn this off?

The KACE Service Desk Category pick lists partially loads and says "loading more results..." as you scroll down.  Can I turn this off and have the pick lists fully load?  There are not so many selections that this would be an issue and the "Loading.." is a bad user experience.


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Answers (1)

Posted by: barchetta 1 month ago
Black Belt

This happens on any 'look up' field, such as users..  and no, I dont think you can modify this. I suspect it was done this way to increase performance in opening a ticket.  However, you can start to type while is doing this and it will instantly do a search.

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