KACE Product Support Question

Ticket List Layout

12/11/2018 875 views

I have a field in my Q's called Asset which is one of the default fields. However I can seem to find that field in the list when I try to create a ticket list layout for that Q. Am I missing something?

Regards Tony

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  • I have this same issue. We need to be able to sort tickets by their asset, but this field is NOT selectable? Why not? It seems to be the only one.

All Answers


Asset field is there in the Customize Layout ticket fields section. Not sure if you are referring to something else.

Answered 12/11/2018 by: AbhayR
Red Belt

  • Interesting. Asset field is not a custom field in our instance. It is one of the default fields when I create a new Q. I have double checked again and it does not appear in the fields available for the Layout tickets view. It seems to be the only field that is missing.
    • Please share a screenshot of the page where you are looking and what version of K1 is this?
      • I cut and paste a couple of screen shots. It is the only field that does not appear in the drop down for the Ticket List Layout. I have tried to find a reference in the manual explaining why this might be occurring
  • Ok. I was referring to "Layout ticket fields". There is no Asset field option on Ticket list layout. This will be a feature request I think.
    • It appears that no one can explain why this field has been left out. It is a default field when creating a new Q and every other field is available. There is not even a way to set a custom field to the same value and display it that way.

Layout ticket fields

Asset is not in the list of fields available when trying to add it to a list layout

Answered 12/11/2018 by: kiwiblue
Second Degree Blue Belt

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