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KACE Product Support Question


Ticket process parent closing upon approval before child ticket is closed...

09/09/2019 193 views

I've created our first ticket process.  Very simple.  One approval and one child ticket.

As soon as approval is given, the parent ticket closes and the child is opened.

The expected behavour I'm looking for is for the parent ticket to stay open until the child ticket is closed.

I've got no ticket rules setup for this.

What am I missing here?

Answer Summary:
2 Comments   [ + ] Show comments

Comments

  • What version SMA are you running?
  • Hey Hobbsy,
    We were running version 9.x when it happened.
    I ended up deleting the entire process and starting over and it solved the issue.

    Best guess is I created the process before enabling the allow parent/child field.

Answer Chosen by the Author

2

Deleted the process ticket and started over fixed the issue.

Answered 09/20/2019 by: Yippeekayaye
White Belt

 
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