Ticket process parent closing upon approval before child ticket is closed...
I've created our first ticket process. Very simple. One approval and one child ticket.
As soon as approval is given, the parent ticket closes and the child is opened.
The expected behavour I'm looking for is for the parent ticket to stay open until the child ticket is closed.
I've got no ticket rules setup for this.
What am I missing here?
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Posted by:
Yippeekayaye
4 years ago
Top Answer
Deleted the process ticket and started over fixed the issue.
We were running version 9.x when it happened.
I ended up deleting the entire process and starting over and it solved the issue.
Best guess is I created the process before enabling the allow parent/child field. - Yippeekayaye 4 years ago