Software Deployment Question

Trouble with Smart Labels for Patch Management

10/16/2019 589 views

I have the KACE SMA (v9.1.317) deployed for endpoint management. All my endpoints are organized using Smart Labels, each of which has an associated Patching Schedule. However, the number of devices targeted (shown on that particular Patch Schedule's info page) doesn't match the totals on the Patch Schedule homepage.

Specifically, for one particular schedule, the Schedule's info page shows 59 devices being targeted using smart label in the "Device Label" section.


However, looking at the Patch Schedule homepage shows only 1 succeeded, 1 failed (for a total of 2 systems) and a 100% completion rate.


Any ideas on why this disparity exists and how to resolve it?

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Answer Chosen by the Author


Figured it out: the patch schedules needed to be set to "Timezone=Server" rather than Agent.


Answered 11/01/2019 by: david.sutherin
White Belt

All Answers


Hi David,

what operating systems did you choose in your patch schedule? Maybe you had choose only specific operating systems instead of "All" systems?


Answered 10/18/2019 by: sven.hain
Purple Belt

  • Hi Sven,
    Thanks for the feedback. The patch schedules are set to target all OSs.
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